Return and Refund Policy

Effective Date: 2026-11-10

1. Overview

My Warehouse World is owned and operated by ND Stores LLC. This policy explains when and how returns and refunds are accepted for purchases made through mywarehouseworld.com.

We sell equipment from several manufacturers, and each brand sets its own return terms. The return window, restocking fee and conditions for each item are listed on its product page under Shipping & Returns. Where a product page gives specific terms, those terms apply. This policy covers everything else.

Summary

  • Region: United States
  • Return window: Varies by brand and is listed on each product page. Shipping damage must be reported within 48 hours of delivery.
  • Restocking fee: Varies by brand and is listed on each product page.
  • Return shipping: The buyer pays return shipping or return freight, unless the item arrived damaged, defective or incorrect.
  • Warranty: Products carry the manufacturer's warranty. Warranty terms vary by brand and are listed on the product page where available. Contact us for warranty details on any item.

2. Contact Information

To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9 AM to 5 PM EST

3. Eligibility for Returns

Returns are accepted when:

  • The request is made within the return window listed on the product page
  • The item is unused, unassembled and in its original packaging with all hardware and accessories
  • We have issued a return authorization. Returns sent without authorization will not be accepted

Used, assembled or installed products cannot be returned unless they were defective on arrival.

4. Damaged, Defective or Incorrect Items

Inspect your shipment before signing for it. If it is damaged, note the damage on the delivery receipt, take photos, and contact us within 48 hours of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

For items that arrive damaged, defective or incorrect, we cover return shipping and arrange a replacement or refund. No restocking fee applies.

5. Return Shipping and Fees

  • Return shipping: For all other returns, the buyer is responsible for return shipping or return freight to the location we provide.
  • Restocking fee: Approved returns are subject to the restocking fee listed on the product page. It is deducted from your refund.
  • Exchanges: Exchanges for the same item do not incur a restocking fee.

6. Refunds and Replacements

  • After we receive and inspect your return, we confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 14 days after we receive the return
  • If you prefer, we can send a replacement item instead of a refund

7. Non-Returnable Items

We cannot accept returns for:

  • Special orders, custom colors and custom configurations
  • Made-to-order items, unless the product page says otherwise
  • Items damaged by misuse, improper installation or neglect
  • Shipping damage reported more than 48 hours after delivery

8. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible. You must follow the return process above.

9. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

10. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from ND Stores LLC, you agree to this Return and Refund Policy.

ND Stores LLC
support@mywarehouseworld.com
(929) 577-4339
418 Broadway, STE R, Albany, NY 12207, United States