Shipping policy

Effective Date: 2026-11-10

1. Introduction

My Warehouse World is owned and operated by ND Stores LLC. At ND Stores LLC, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on mywarehouseworld.com.

  • Service name Standard Shipping
  • Price Free
  • Processing time 1 to 2 business days
  • Transit time 2 to 7 business days
  • Destination United States
  • Coverage: Parcel-shipped items. Large equipment ships by freight. See Freight Shipping below.

2. Shipping Destinations

United States

  • We currently ship to addresses within the United States
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping Free on all eligible parcel orders shipped within the United States
  • Freight Shipping Quoted to your delivery address and billed separately. See Freight Shipping below.

Parcel shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

Total delivery time for parcel items is 3 to 9 business days from the time you place your order. This total includes our handling time and the carrier's transit time. Business days are Monday through Friday excluding holidays.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Freight Shipping (Large Equipment)

Racks, hoppers, ramps, safety cabinets and other large equipment ship by freight truck directly from the manufacturer. Free standard shipping and the 3 to 9 business day delivery window do not apply to freight items, except where a product page says shipping is free. SellEton equipment, for example, ships free to the contiguous 48 states.

  • How freight is charged: Freight is billed at cost and handled one of three ways:
    • Quoted at checkout, where available.
    • Custom quoted before you order. Call (929) 577-4339, use our contact form, or email support@mywarehouseworld.com with your ZIP code and the items you need.
    • Quoted after you order. If freight shows $0 at checkout, we quote freight to your delivery address and send you a separate freight invoice within 1 business day. Your order ships once the freight invoice is paid.
  • Use your own carrier: You can arrange pickup with your own freight broker or carrier at no additional cost. Tell us when you order and we'll coordinate pickup details.
  • Liftgate delivery: If you don't have a loading dock or forklift, tell us when you request your quote or place your order, and we'll add liftgate delivery to your freight quote.
  • Lead time: Freight items ship from the manufacturer and typically arrive within 5 weeks. Made-to-order items, such as stainless steel safety cabinets, can take longer and the product page will say so. We confirm the estimated ship date with your freight quote.
  • Payment: We accept credit and debit cards, Shop Pay, PayPal and Google Pay at checkout, plus ACH and wire transfer. For large orders we prefer ACH. Contact us to pay by ACH or wire.
  • Inspect on delivery: Check your shipment before signing. Note any visible damage on the delivery receipt, take photos, and report it to us within 48 hours of delivery.

6. Shipping Methods and Carriers

Parcel orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size. Freight orders ship by LTL freight carrier, or by your own broker or carrier if you arrange pickup.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

7. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

8. Delivery Issues

Delayed or lost packages

If your parcel delivery exceeds the 3 to 9 business day window, email us at support@mywarehouseworld.com or call (929) 577-4339.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages

We will arrange a replacement or refund as appropriate.

9. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

10. Returns and Refunds

Return windows and restocking fees vary by brand and are listed on each product page. Items must be unused, unassembled, and in original packaging. Special and made-to-order items may not be returnable. See our full Return Policy for details.

  • Return shipping Customer pays return shipping unless the item is defective or not as described
  • Refund timing Refunds are processed within 14 days after we receive the return to the original payment method

11. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

12. Contact

13. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with ND Stores LLC.